Contact Us

Email: support@liverpoolchesterliverpool.co.uk

 

Tel: 01772 958865

© 2019 by Pennine Events Ltd

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FAQ's

*PLEASE READ TERMS AND CONDITIONS

WHEN WILL I RECEIVE MY STARTER PACK?

Starter packs will be posted out to you around 4 weeks before the event.

 

The starter pack will include:

  • Your individual event number to be pinned to the front of your t-shirt on the day

  • An event t-shirt (remember to choose the correct size when registering)

  • A Claire House sponsor form

  • Any other supporting information

 

In addition, an online copy of the Rider Information Booklet will be available to download nearer the time. 

 

CAN I FUNDRAISE FOR ANY CHARITY?

Yes, you can raise money for any charity of your choice.

 

However, the official charity partner for Liverpool Chester Liverpool this year is Claire House Children’s Hospice. If you would like to find out more information regarding the charity please go to: http://www.claire-house.org.uk/.

Visit their Just Giving page at:  www.justgiving.com/clairehouse

WHAT ARE THE AGE RESTRICTION RULES FOR CHILDREN?

5 mile family tunnel ride – there is no age restrictions as such as kids are permitted to ride their own bikes or get assistance from their parents.

 

25 mile & 50 mile routes – children aged 9 and under need to be on a tag-a-long or trailer and have to be accompanied by an adult.

 

However, kids aged 10years+ can ride on their own bikes but still have to be accompanied by an adult.

75 mile routes - only for people over 16 years of age.

 

100 mile route – only for people over 18 years of age.

HOW DO I GET TO/FROM THE START AND FINISH?

By Car:

There are no dedicated event car-parking facilities at the start areas and please be aware that parking charges apply on Sundays.

 

For more information on car parks in the area, please visit:

www.liverpool.gov.uk    and     www.cheshirewestandchester.gov.uk

 

Where possible, we do recommend car sharing or cycling in from home - the perfect way to warm up ready for your ride!

 

By Rail:

Bicycles are carried for FREE on Merseyrail. For more information about the cycle facilities at your local Merseyrail station visit http://www.merseyrail.org/

 

The nearest train stations to the event are:

Liverpool - Lime Street, Moorfields and Liverpool Central.

Chester - Bache and Chester.

 

Ring Traveline on 0871 200 22 33 for further information or visit www.merseytravel.gov.uk

 

CAN I CYCLE THROUGH THE TUNNEL TO GET TO THE START?

No – you cannot use either Tunnel to get to the start or to return home to the Wirral by bike following the completion of the event. Please use the Ferry or Public Transport.

 

WHAT HAPPENS IF I AM LATE GETTING TO THE START AT LIVERPOOL?

If you miss your allocated start time your last available slot to ride through the Tunnel is 09:30. After this time you will NOT be allowed through the Tunnel due to Health and Safety reasons as infrastructure will be re-assembled.

 

CAN I RIDE CHESTER TO LIVERPOOL AND RETURN BACK TO CHESTER THROUGH THE TUNNEL?

There is not a Chester - Liverpool - Chester route for this event. You cannot return back to Chester using the Tunnel - you will need to use public transport or the Ferry to return back to Chester.

 

CAN I ADD FURTHER PEOPLE IN TO AN EXISTING TEAM?

Once your payment is complete you cannot add additional people to your team. However, additional participants are able to register as an individual and can still ride as part of your team.

 

HOW DO I KNOW IF I AND THE REST OF MY TEAM ARE REGISTERED?

Successful entrants will receive confirmation emails detailing all participant details and a receipt of the amount paid.

If not received there is a high probability that you have not been registered.

If you have any further queries regarding your registration please don’t hesitate to contact us for further information.

 

WHAT IS THE ROUTE?

To view the route maps for the rides please check the route page.

 

WHAT BIKE SHOULD I USE?

For this event, we recommend using a road bike.